Terms + Conditions
Welcome to Redefined Nutrition. Below are the Terms and Conditions for working with our company, and, upon signing, replaces any previous terms you may have signed in connection with our business. As a client of Redefined Nutrition, you confirm that you are of legal age in your country to participate in our services.
Minimum Commitment
Online Coaching
Online coaching services provided by Redefined Nutrition have a minimum 10 week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service.
If you decide to cancel during this period, you will be required to pay the 10 weeks in full. After the minimum term payments will continue to rollover on a weekly payment unless a cancellation request has been received.
Face to Face Coaching
Redefined Nutrition have a minimum 10 week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service
If you decide to cancel during this period, you will be required to pay the 10 weeks in full. After the minimum term payments will continue to rollover on a weekly payment unless a cancellation request has been received.
Payment of Service
You will be required to pay for your services via Stripe/Newie direct debit.
You may be subject to a 2.9% + $0.30 transaction fee.
You may choose to pay in weekly , fortnightly or pay in full instalments. The frequency you choose will automate a direct debit.
If a payment fails, you will be required to make payment at your first convenience. If you do not, you will be at risk of your service being put on a temporary or permanent hold.
In the event of a payment failure, a dishonour fee may be applied. The payment system will automatically try to recharge your card.
If you have any changes to your bank card, bank account or payment method, you are required to let Redefined Nutrition know immediately and inform via email.
We may at any time, at our discretion, adjust the cost of your online coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period.
Refunds are not applicable with your service.
Cancellation of your service
Online Coaching
You are required to provide 14 days notice to cancel your service. If you are within your minimum commitment period, you are to provide as much notice as possible that you would like to cancel your service at the end of the period. Cancellation notices are to be provided in writing to brett@redefinednutrition.com.au
Redefined Nutrition is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.
Face to Face Coaching service
You are required to provide 14 days notice to cancel your service. If you are within your minimum commitment period, you are to provide as much notice as possible that you would like to cancel your service at the end of the period. Cancellation notices are to be provided in writing to brett@redefinednutrition.com.au
Redefined Nutrition is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.
Face-to-face session
A minimum of 48 hours notice is required if you wish to cancel or reschedule your session. If a cancellation is to occur within the 48 hours of your session, you will forfeit the cost. We may be able to make the session up if availability permits otherwise you will forfeit the session and no change will be made to the pricing.
Redefined Nutrition is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.
If you are a face to face client, in the instance of Redefined Nutrition or yourself being unavailable for your session (either a pause period in place or Redefined Nutrition is away) your package will be downgraded to Online training & Nutrition pricing to exclude the cost of the face to face session being missed.
Pause Periods
Your service can be put on hold for up to 14 days following your minimum commitment period.
You are to provide at least 7 days notice for your service to be paused.
Pause periods are not valid in your minimum commitment period.
Your program will be put on hold, and your app access may be removed during this time period.
Medical Disclaimer
Upon signing up with our program, you will be required to fill in a PARQ form through our training app. If you disclose any pre-existing medical conditions and/or disability, you will be required to provide a doctor's referral.
Redefined Nutrition will be providing you with advice, techniques and instructions on how to complete physical activities. You understand you are solely responsible for your safety and wellbeing when training.
You agree to not hold Redefined Nutrition available for any injuries or medical conditions that may occur during your time with Redefined Nutrition.
You understand that any advice provided to you is not medical advice, nor do they substitute for a consulting professional
You acknowledge that any nutritional advice provided by Redefined Nutrition coincides with an Accreditation in Sports Nutrition. For anything outside of this scope of practice, you should consult a registered dietician and/or a general practitioner.
You understand that we do not provide diagnosis, treatment or advice outside of our scope of work.
Liability
We do not accept liability or any injury or illness sustained during or after our service. By using our service, you accept all risks and take responsibility for your own safety.
You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.
Service Terms
Communication
You are expected to respond in a timely manner and be polite in your communication with Redefined Nutrition
Derogatory comments, defamation or slurs will not be tolerated and your service will be cancelled immediately.
Check-Ins
You are expected to complete your check-in on time. If you do not, you accept that your results may be impacted.
If you do not submit your check-in on time, your check-in may be missed and reviewed in the following week.
Intellectual Property
You understand that Redefined Nutrition may use your videos and/or photos of the client to market and promote their service. You are not entitled to any compensation of this use.
You will gain access to educational content including but not limited to e-books, meal plans, nutrition guides, spreadsheets. You are not permitted to copy or distribute this. If you do, your service will be cancelled immediately.
Personal Information
You understand that your personal information will be collected and stored for the purpose of your service. Your personal information will be kept confidential and will not be shared with a third party without your consent.
Upon signing up for online coaching services, you hereby consent to being added to the email mailing list of Redefined Nutrition. You acknowledge that you may receive promotional and informational emails from Redefined Nutrition, and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails.
